Navigating a website of any kind may present challenges for any person living with a disability. Disabilities vary greatly, and are often unique to each person or affect each person in unique ways. What may allow a website to be accessible without difficulty for one person, may actually cause difficulties for another person.
Serenio has made significant efforts to accommodate every potential user of our website, as is reasonable given our size, resources, and knowledge of the needs of our site users. We have engaged the services of professionals to assist and advise us in these matters.
Accessibility on www.serenio.com
The Serenio website was designed and developed using several methods, features, and policies that can aid in general website accessibility and/or to accessing the products or services provided by or referred to on our website or by our organization.
In addition to efforts taken to promote accessibility on our website, there are various third-party products available that assist users with disabilities through the use of browser extensions. If you are experiencing an accessibility difficulty while using our website, even after utilizing any accessibility features within this website and/or utilizing a third-party tool or browser extension, you may contact us for further assistance.
Phone: (800) 515-9087
Email: [email protected]
During the time that this iteration of our website is live, it is reasonable and expected that we will make frequent modifications to the site, which may possibly include or affect modifications to the accessibility of our website. Reasonable efforts to improve accessibility and seamless use of the website by users of the internet is a worthwhile goal. Moving closer to this goal will often depend on the knowledge the company has regarding any specific difficulties users of the website may encounter, as well as available resources and technological improvements or advancements. Despite the efforts we may have made related to accessibility, consistent with normal business practices for a company of our size and resources, some content, features, or policies may be improved and suggestions are welcomed.
Please submit suggestions and/or requests by email to [email protected].
The Serenio website may use third-party plugins to create or enable certain functionality features. Third-party plugins on this site may or may not work the same for every user and/or every type of disability. We do not maintain control over the design or the development of any third-party plugins, and therefore are not able to modify them at all or to the extent that would accommodate every user of our site. As such, we are not responsible for third-party plugins and the functionality they dictate, or any site element or functionality which we do not control.
The Serenio website may feature videos on some pages. Videos will either have closed captioning or a transcript located near to the video element.
If you experience difficulties using our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us and let us know. We will be happy to assist you.
You can send an email, explaining in as much detail as possible, what type of difficulty you are having, or may have had, or believe others may have. These types of emails should be sent to: [email protected] You may also call us at (800) 515-9087 during normal business hours which are 9 am to 5 pm EST.
When contacting us, your privacy will be protected. You will not be required to provide any personal information, including but not limited to your: name, address, telephone number, disability, information about products or services you might be interested in, email address (unless you include it in an email sent to us).